Job Description

Job Description

Job Description

We are searching for an enthusiastic, service-focused full-time hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Benefits

• 32 - 40 Hours a week

• Marriott Employee Discounts

• 40 hours of PTO in your first year

• 6 Federal Holidays

• Biweekly Pay

• Front Desk Bonus Opportunities

Compensation:

$18 - $19.50 hourly

Responsibilities:

• Field customer complaints when necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Connect with the housekeeping department to ensure guest accommodations are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications:

• Comfortable taking telephone calls and mitigating stressful situations
• Must have graduated high school, received a GED or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

About Company

At the Fairfield Inn & Suites Spokane Valley, we don’t just offer a place to stay — we create a home away from home with a team that truly loves what they do. Our long-tenured staff knows how to mix genuine hospitality with a little fun, making guests feel like part of the family from the moment they walk through the doors. Whether it’s enjoying our complimentary hot breakfast, relaxing at our evening manager’s reception three nights a week, grabbing fresh cookies and milk before bed, or unwinding in our pool and hot tub, there’s always something to smile about here. Add in our pet-friendly atmosphere and warm, welcoming vibe, and it’s easy to see why so many guests return again and again — because at our hotel, comfort comes with personality.

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