Job Description

Job Title: Concierge
Location: West Yarmouth, MA
Employment Type: Part Time, Weekends and Evenings
Salary Range: $18-$19 hourly
Department: Administration

About Us:
Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bigger than themselves. It’s not just a job. It’s an extraordinary life.

Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider. We offer a home-like, luxury environment for our residents, allowing them to live “the good life” in a safe environment. As an associate of Maplewood Senior Living, you will have the ability to make a profound difference in the lives of seniors each and every day. As we continue to grow, we are seeking Concierge to become part of our family. We invite you to take your first step toward a rewarding career with us!

Position Summary: The Concierge serves as an ambassador to the community and supports the Business Office Manager in meeting his/her responsibility for overall administration of the community. All responsibilities will be conducted in a manner that is consistent with the Maplewood Community philosophy.

Key Responsibilities:

• Provides positive first impression to all who enter the community
• Answers and screens all incoming telephone calls in a courteous and professional manner, Routes calls and takes messages, as appropriate
• Greets all visitors in a friendly, courteous and professional manner. Screens and requires visitors to “sign in” at reception desk. Notifies residents of visitors, Instructs resident’s visitor according to resident’s instructions.
• Receives and processes mail for community staff. Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, and performs other clerical duties.
• Maintains and updates log of all emergency phone numbers. Keeps log at front desk.
• Maintains and updates emergency contact information on each resident. Keeps information at front desk.
• Assists managers with various clerical responsibilities.
• Pages staff wearing beepers as necessary.
• Takes RSVPs for special functions as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance requests forms and pass on to maintenance.

We are seeking a friendly, professional Concierge to serve as the first point of contact at our senior living community. You will greet residents, families, and guests, manage multi-line phone systems, assist with daily inquiries, handle package delivery, and support front–desk administrative duties. Ideal candidates must have prior experience working in a medical office environment, ensuring familiarity with confidentiality standards and healthcare-related interactions. Excellent communication, strong organizational skills, and proficiency with Microsoft Office are required. This is a rewarding opportunity to enhance residents’ experience and be part of a compassionate, service‑driven team.

Education/Experience/Licensure/Certification:

• High School Diploma required
• Must possess a high degree of interpersonal relations skills and capability of relating to a variety of people and personalities. Considerable initiative and judgment is also required.
• Must have word processing and clerical skills.
• Must be able to work flexible hours and participate in holiday activities.

Why You'll Love working for Us: 

• Competitive wages
• Flexible shifts
• Growth opportunities
• Bonus & incentive programs

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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